Join U2
Build Your Career Future with a Leading Online Gaming and Entertainment Platform
Company Overview
U2 is an online entertainment platform established in 2020. We have accumulated 6 years of industry experience in the Malaysian gaming market, with our headquarters based in Kuala Lumpur, Malaysia. We also have operational offices in the Philippines, Vietnam, and Thailand to support our administrative teams in handling user-related matters more efficiently and comprehensively.
U2 also operates as an online entertainment platform licensed by a regulatory authority in the Philippines. Our user base includes customers from Malaysia, Singapore, Thailand, the Philippines, Vietnam, and other markets, with a total accumulated user base of approximately 86,572 to date.
U2 is committed to building a professional, high-quality, and secure online entertainment platform that delivers a better user experience. We are not just an online entertainment company, but a team made up of 135 online entertainment engineers, data security administrators, and professional online customer support staff working together to support platform growth and service quality.
Company Culture
In Malaysia’s iGaming market, U2 believes that strong company culture is one of the key forces that drives us forward. We treat trust and respect as the foundation of teamwork. As a cross-border company, our team brings together people from different countries, languages, and cultural backgrounds. Because of that, understanding each other’s working styles and values is especially important in maintaining smooth and efficient collaboration.
We have always believed that the growth of the team is the growth of the company.
At U2, we value a people-first culture. We treat every team member with empathy and make reasonable arrangements based on individual work needs, career direction, and welfare planning. What we care about is not only each person’s current contribution, but also their future value and long-term career path within the company.
We believe that every team member has the ability to make sound decisions, the courage to explore new ideas, and the potential to create better outcomes. U2 encourages innovation, continuous learning, and cross-region collaboration, while also supporting global rotation opportunities and exposure to different roles so that every team member can grow into broader and deeper professional areas.
At the same time, U2 actively practices social responsibility. We believe in the importance of giving back to society, supporting communities, and promoting a healthy, safe, and responsible entertainment environment.
At the same time, U2 actively practices social responsibility. We believe in the importance of giving back to society, supporting communities, and promoting a healthy, safe, and responsible entertainment environment.
At U2, we are not just colleagues. We are partners who support one another and grow together. We believe that only a team with strong unity and shared values can build a brand that people truly trust.
1. Marketing Executive
Position Overview
We are looking for a marketing professional with digital marketing experience, strong data analysis skills, and solid execution ability. This role will be responsible for driving brand exposure, user registrations, and overall market expansion for the company’s designated platforms.
This position will work closely with the content team, design team, and operations team to strengthen the platform’s influence in the Malaysia and Singapore markets. We are looking for someone with digital marketing experience, strong analytical ability, and reliable execution skills.
Hiring Types
- Marketing Intern
- Marketing Supervisor
- Brand Management Supervisor
- Event Marketing Planner
- Content Supervisor
Qualifications
- Passion for marketing in the online entertainment industry
- Self-disciplined, proactive, and responsible
- Good communication skills in Chinese / English / Malay
- Familiar with communication tools such as WhatsApp, Google Meet, and Email
- Familiar with Google, Search Engine Optimization (SEO), market trends, copywriting focus, and other marketing strategies
- Promotion pathway available (eligible for assessment after 2 years of service)
Industry Experience Requirements
- Marketing Intern: Fresh graduates are welcome
- Marketing Supervisor: At least 2 years of brand and market research experience
- Brand Management Supervisor: At least 2 years of professional brand promotion experience
- Event Marketing Planner: At least 1 year of event planning and promotional strategy experience
- Content Supervisor: Professional copywriting knowledge in the iGaming field
Job Responsibilities
- Develop and maintain online and offline clients, suppliers, and brand partners
- Travel allowance provided when business trips are required
- Provide marketing strategies, creative ideas, and consultation support
- Prepare sales reports, market insights, and client development progress reports
- Strengthen brand trust and credibility
- Ensure content quality meets both reader expectations and Google standards
Working Conditions
Working Hours: Monday to Friday, 9am–6pm
Work Mode: Hybrid / Remote collaboration
Salary & Leave: Salary paid within 7 days after monthly settlement; sick leave and annual leave based on length of service
Benefits: Bonus, annual salary increment, training and development, medical insurance, travel allowance
2. Customer Service
Position Overview
You will respond to user inquiries through Live Chat, WhatsApp, Telegram, and Email, with clarity, professionalism, and empathy as the core service principles. By providing efficient and friendly support, you will help users solve problems effectively.
Customer service is one of the most important contact points on the platform and plays a key role in shaping user satisfaction.
Hiring Types
- Customer Service Executive
- Live Chat Support Executive
Experience Requirement
- At least 1 year of relevant experience
Job Responsibilities
- Proficient in Chinese / English / Malay (listening, speaking, reading, and writing)
- Responsible, self-disciplined, and able to work well in a team
- Strong attention to detail and good communication skills
- Able to maintain and manage customer relationships
- Help improve user trust in the platform
- Proficient in communication tools such as Live Chat, WhatsApp, Telegram, and Email
- Assist customers with issues related to login, registration, deposit, withdrawal, and game-related problems
- Provide accurate information, such as game rules and platform terms
- Able to handle a high volume of customer inquiries at the same time
Working Conditions
Working Hours:
Morning shift: 9am–5pm
Afternoon shift: 5pm–1am
Night shift: 1am–9am
(Shift-based schedule)
Work Mode: Hybrid / Remote
Salary & Leave: Salary paid within 7 days after each cycle; sick leave and annual leave based on seniority
Benefits: Bonus, annual increment, development training, medical insurance
3. Internet Technology (I.T.)
Position Overview
The Internet Technology team is responsible for building, maintaining, and optimizing all online systems, websites, apps, servers, APIs, and related infrastructure, ensuring stable platform operations under high-traffic and high-security conditions. You will also assist with cybersecurity protection and participate in international project execution.
Hiring Types
- Internet Technical Support Specialist
- Database Administrator
- API Integration Engineer
- Cybersecurity Engineer
Industry Experience Requirements
- Internet Technical Support Specialist: Fresh graduates are welcome
- Database Administrator: At least 2 years of experience in data collection, processing, and storage
- API Integration Engineer: Candidates with 2 years or more experience are preferred
- Cybersecurity Engineer: At least 3 years of cybersecurity protection experience
Job Responsibilities
- At least 2 years of internet operations experience
- Experience in the online entertainment industry is preferred
- Proficient in Chinese / English / Malay
- Able to conduct data analysis and identify business opportunities
- Responsible for data collection, processing, secure storage, and backup
- Optimize front-end and back-end systems to improve speed and user experience
- Coordinate between local and overseas teams
- Carry out cybersecurity measures such as DDoS protection and firewall deployment
Working Conditions
Working Hours: Flexible work arrangement (must attend meetings on time and complete weekly tasks)
Work Mode: Remote
Salary & Leave: Salary paid within 7 days after each cycle; sick leave and annual leave based on seniority
Benefits: Bonus, annual increment, training, medical insurance, travel or system development allowance
Application Process Statement
We will never charge job applicants any agency fee, deposit, or request the holding of personal identity documents.
Frequently Asked Questions (FAQ)
Yes. U2 holds an iGaming operating license issued by a recognized regulatory authority in the Philippines and complies with the legal and compliance requirements of the jurisdictions in which it operates. All our systems are protected by strict data privacy safeguards and security monitoring, providing a safer and more trustworthy environment for both users and employees.
Our culture is built on trust, respect, cross-border collaboration, empathy, and a people-first mindset. Team members come from Malaysia, Singapore, the Philippines, Thailand, Vietnam, and other countries, so we place strong emphasis on communication, understanding, and multicultural collaboration to make teamwork more efficient and employee growth more complete.
Yes. U2 provides structured training, cross-department learning opportunities, global rotation exposure, and technical upskilling programs, along with a clear promotion pathway (for example, some roles may be assessed for promotion after 2 years of service). We believe continuous growth helps team members build a stable and long-term career path.
Depending on the role, we offer remote work, hybrid work, and flexible work arrangements. For example, the I.T. team mainly works remotely, customer service operates on a shift system, and the marketing team often works in a hybrid setup. We emphasize efficiency and accountability rather than being tied to a fixed physical location.
Not for all roles. We welcome applicants who have potential, fresh perspectives, and a willingness to learn. For example, Marketing Intern and I.T. Support Specialist roles can be suitable for candidates without prior experience, while positions in customer service, brand management, API engineering, and cybersecurity do require a stronger professional background. We also provide internal training to help employees get up to speed more quickly.
We provide a competitive compensation structure, including:
- Salary paid on time each month (within 7 days after settlement)
- Annual salary increments and performance bonuses
- Annual leave and sick leave that increase based on length of service
- Medical insurance
- Travel allowance and system development allowance
- Internal training and career development support
Our benefits structure is designed to be clear and transparent, helping support employee stability and growth.
You can contact the recruitment team directly through the “Join Us” (WhatsApp link) on the recruitment page. We will usually respond within 24–48 hours for initial screening. If you meet the requirements, an online interview will be arranged through Google Meet or WhatsApp. The process is designed to be clear and straightforward.