PRIVACY POLICY
Information We Collect and How It Is Used
(H2) Information We Collect and How It Is Used
To provide stable, secure, and compliant services, U2 may collect and process the following necessary information during account registration, login, and use of platform services. All information is collected for legitimate purposes and is used only for platform operations, risk control, and user support.
- Mobile Number
Used for account registration, identity verification, account security notifications, and user contact when necessary. - Username (Username / UID)
Used to identify player accounts, support system management, and customer service. It is not used to publicly display a user’s real identity information. - Device Information
Including device type, operating system, and browser information. This is used for system compatibility optimization, abnormal activity detection, and security protection. - Login Records
Including login time, login method, and device information. This is used for account security monitoring, prevention of unauthorized access, and investigation of unusual activity. - IP Address
Used for security analysis, regional compliance assessment, fraud prevention, and system risk control. - Game Activity Records
Used for system performance analysis, game fairness monitoring, dispute handling, and compliance review. - Deposit / Withdrawal Records
Used for financial audit, transaction verification, fraud prevention, and compliance with relevant regulatory and payment requirements. Specific transaction amounts are not publicly displayed. - Cookies and Tracking Information
Used to improve website functionality, enhance user experience, and support basic behavior analysis. - Third-Party Analytics Data
Including tools such as Google Analytics and Facebook Pixel, used for traffic analysis, platform optimization, and marketing performance evaluation. These tools are not used to directly identify a user’s real identity.
Age Restriction & Minor Protection
The U2 platform is available only to individuals who are 18 years of age or older. Any person below the legal age is strictly prohibited from registering for, accessing, or using any service or feature of this platform.
During registration and use of platform services, reasonable measures may be taken to verify a user’s age information, and account activity may be monitored on an ongoing basis to reduce the risk of minors accessing online gaming services.
If an account holder is found to be underage, or if false age information has been used during registration, U2 reserves the right to immediately restrict or block the relevant account without prior notice, and to handle the matter according to platform compliance and regulatory requirements.
As part of our social responsibility and regulatory obligations, U2 does not knowingly collect personal information from minors. If minor-related information is obtained by accident due to technical or human error, the platform will, upon confirmation, take necessary action within a reasonable period, including deleting the relevant data and terminating account services.
We strongly encourage parents and guardians to properly manage minors’ internet and device usage in order to prevent access to unsuitable online entertainment content.
Retention Period
U2 retains user data only for a reasonable period necessary to fulfill legitimate operational purposes, and manages such data according to relevant legal requirements and business needs. This may include:
- Player account information is generally retained for 6 months to meet compliance, audit, and support requirements.
- Long-term inactive accounts may have related data anonymized or deleted after a reasonable period.
- Players may request account closure or data deletion at any time through customer service, and we will process such requests according to applicable requirements after completing the necessary review.
Security Measures
U2 applies multiple layers of technical and administrative safeguards to protect the security and integrity of user information, including:
- SSL / HTTPS encrypted communication to help prevent data interception during transmission
- Firewalls and intrusion protection systems to defend against unauthorized access and malicious attacks
- Encrypted data storage mechanisms to protect sensitive information from unlawful access
- Tiered internal access control so that only authorized personnel can access relevant data
- Data access logs and audit mechanisms to ensure all access activity is traceable
- Login protection measures such as OTP or two-step verification to reduce account theft risk
Cookies and Tracking Technologies
Cookies are small text files stored on a user’s device to support website functions and user experience.
Cookies are used to:
- Maintain login status
2. Remember user preference settings
3. Analyze website usage
Advertising and analytics use
Some cookies may be used for traffic statistics or marketing performance analysis, but they do not directly identify a user’s real identity.
How users can manage or disable cookies
Users may manage or disable cookies through their browser settings, although some platform functions may be affected as a result.
Third-Party Services
To ensure stable platform operation and service quality, U2 may use reviewed third-party services, including but not limited to:
- Cloudflare – for website security, protection, and content acceleration
2. Google Analytics – for anonymized traffic and behavior analysis
3. Payment Providers – for processing deposit and withdrawal transactions
4. Affiliate Tracking Systems – for measuring partner promotion performance
5. Facebook Pixel – for marketing analysis and advertising performance evaluation
How Player Data Is Processed
U2 processes player data in ways that include, but are not limited to:
- Registration information for account creation, identity verification, and customer support
- Login and usage records for security monitoring and system optimization
- Player behavior data for service improvement, abnormal activity detection, and compliance review
All data processing activities follow the principles of lawfulness, reasonableness, and data minimization.
User Rights
Players have the following rights in relation to their personal data:
- Request deletion of personal data or account closure
2. Request correction of inaccurate or outdated information
3. Request a copy of personal data (Data Access)
4. Choose to unsubscribe from marketing or promotional communications
To exercise any of the rights above, players may contact U2 Official Customer Service at any time.
Frequently Asked Questions (FAQ)
U2 collects only the information necessary to provide services and fulfill compliance obligations. This may include registration details such as mobile number and username, device information, login records, IP address, game activity records, and transaction records related to deposits and withdrawals without publicly displaying specific amounts. All data is processed for legitimate purposes only.
The main purposes of collecting relevant information include:
- Ensuring account security and identity verification
- Providing normal platform functions and customer support
- Preventing fraud, abuse, or unauthorized access
- Fulfilling legal, regulatory, and payment compliance requirements
- Improving system performance and user experience
U2 will not use user data for purposes unrelated to those stated above.
No. U2 does not sell, rent, or publicly disclose user personal data.
Where necessary, certain data may be shared within a compliant framework with trusted third-party service providers, such as payment processors or security service providers, but only to the extent required to provide services and subject to appropriate data protection obligations.
U2 uses multiple layers of technical and administrative safeguards to protect user data, including:
- SSL / HTTPS encrypted communication
- Firewalls and intrusion protection systems
- Encrypted data storage
- Internal access control management
- Login protection mechanisms such as OTP or two-step verification
These measures are designed to reduce the risk of unauthorized access or misuse of data.
U2 retains user data only for a reasonable period necessary to fulfill legitimate operational, compliance, and audit purposes.
In general, player account information is retained for about 6 months, while data related to long-term inactive accounts may be anonymized or deleted.
Where required by law or regulation, certain data may need to be retained for a longer period.
Yes. Players have the right to:
- Request deletion of personal data or account closure
- Correct inaccurate or outdated information
- Request a copy of personal data
- Unsubscribe from marketing or promotional communications
Relevant requests may be submitted through U2 Official Customer Service, and we will process them in accordance with applicable requirements after completing the necessary review.
U2 uses cookies to maintain login status, remember user preferences, and support basic traffic analysis.
Some cookies may also be used for advertising or analytics purposes, but they do not directly identify a user’s real identity.
Users may manage or disable cookies through their browser settings, although some platform functions may be affected.
No. U2 provides services only to individuals who are 18 years of age or older.
Any registration or use of platform services by a minor is considered a violation. Once discovered, the relevant account may be immediately restricted or blocked and handled according to compliance requirements. The platform also does not knowingly collect personal data from minors.